Privacy Policy

1. Introduction

Padel Breaks Ltd (“PadelBreaks”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make enquiries, or book padel holiday packages through our platform. We are registered in England and Wales and act as the data controller for the personal data we process.

2. Information We Collect

We collect information you provide directly to us, including your full name, email address, phone number, postal address, passport or ID details (where required for bookings), dietary requirements, travel preferences, and payment information.

We also collect information automatically when you use our website, such as your IP address, browser type, device information, pages visited, referring URLs, and interaction data. This information is gathered through cookies and similar tracking technologies as described in our Cookie Policy.

3. How We Use Your Information

We use your personal information to process and manage your bookings, communicate with you about your enquiries and reservations, send booking confirmations and travel documentation, and provide customer support before, during, and after your trip.

We may also use your information to improve our website and services, personalise your experience, send you marketing communications (where you have opted in), comply with legal obligations, and detect and prevent fraud or other harmful activities.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR: performance of a contract (to fulfil your booking and provide our services), your consent (for marketing communications and non-essential cookies), legitimate interests (to improve our services, prevent fraud, and administer our business), and legal obligation (where we are required to retain or disclose data by law).

5. Data Sharing

We share your personal information with our partner resorts, hotels, and accommodation providers to the extent necessary to fulfil your booking. We may also share data with payment processors to handle transactions securely, IT service providers who support our platform, and marketing platforms (where you have consented to marketing).

We will never sell your personal data to third parties. We may disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of PadelBreaks, our users, or the public.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. You can manage your cookie preferences at any time through our cookie consent tool. For full details on the cookies we use and how to control them, please see our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for six years after your last trip. Marketing preferences and consent records are retained until you withdraw your consent. If you request deletion of your data, we will do so promptly unless we are legally required to retain it.

8. Your Rights

Under the UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, restrict or object to our processing of your data, request data portability, and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

9. International Transfers

As we work with partner resorts across multiple countries, your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities, to protect your personal data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate steps to remove that data from our systems.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically. Your continued use of Padel Breaks after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [email protected] or write to us at Padel Breaks Ltd, registered in England and Wales. We aim to respond to all enquiries within one working day.